Terms and Conditions

T’s and C’s

Off Peak

Jan 2nd to 29th March

November 4th to December 19th

excludes Valentines and half term breaks

Main Season

The weekend before Easter or March 30th  to October 31st 

December 27th to January 1st

All hot tub suites and lodges with hot tubs are minimum two night stay though occasionally there may be a single fill in night available.  See our late availability  page for details.  Special offers and late availability will be posted regularly on our web sites.

Single rates please phone 01824 790732   

Offers

As offers change regularly, all offers can only be taken with new bookings, cannot be pre-dated and are subject to availability.   These offers cannot be taken with any other offers or vouchers and can only be booked directly with Pentre Mawr Country House, North Wales.   


Cancellation Policy 

£100 per room, non refundable deposit is needed at the time of booking.  Like so many small businesses who build up lovely relations with their customers, over the years we’ve tried to be as fair as possible over cancellations and so long as we can re book the accommodation we will hold deposits against another booking. We really want to meet you all and have you come and enjoy Pentre Mawr at some time in the future.  We have only six safari lodges, two hot tub suites and three superior rooms so we’re a very small country house with a very large mortgage. We truly do not want to wind customers up but if you cancel with less 72 hours the  full amount will be charged for the booking unless we can relet it. We organise our staff and order our food etc according to our bookings and cannot reuse wasted food or not give staff the promised hours as they have their bills to pay too. In the age of recession we have had people cancel last minute and we with great regret now have had to enforce this policy. Travel insurance is very cheap and many people have it included in their credit cards.  We strongly recommend that  you take out travel insurance against the possibility that you have to cancel. If more than 72 hours is given we will be delighted to hold the deposit against another booking as we believe that we have some chance of reletting the room or at least not wasting food and  heating hot tubs etc. We are happy to accept credit cards and even real pennies.  As all our rooms and suites are different we only  offer limited on-line booking service  without our special offers but we promise that if you email  info@pentremawrcountryhouse.co.uk a real person will get back to you within a few hours or phone 01824 790732  and we’re here to take your call at any time.  We’re sorry but we don’t take children under the age of 12 unless it’s a whole of house booking.  Please note check in is after 3.30pm unless arranged in advance in order to give us time to change hot tubs and make the house beautiful for you, so we can give you a warm Pentre Mawr welcome

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5 star country house hotel with hot tub suites and lodges